Optimizing Claim Management for Fleet with HDI Global SE
The Customer
- Company: HDI Global SE
- Location: Germany
- Employees: 4'500
- Customers: 5’100+ international programs in over 175 countries
Project Overview
- Product: Motor Fleet Insurance
- Product Launch: 01.01.2024
- Claims Handler: Toni Digital
- Risk Carrier: HDI Global SE
Top Insights from this Project
- Pilot project to support HDI Global SE's fleet customer base
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Streamlining and automating the claims handling process
to enhance customer satisfaction -
Introducing innovative techniques for claims management
to drive efficiency
A Collaborative Initiative
Managing large fleets can be a significant challenge for traditional insurers due to the large number of claims and the size of the fleets. Toni Digital’s expertise in claims handling coupled with HDI Global SE’s global presence creates a great alliance aimed at optimizing the claims handling process. In our collaborative pilot project, customers can experience an enhanced service centered on efficiency, transparency, and customer satisfaction.
Digitization and Automation Initiatives
Our initiative is dedicated to transforming the claims settlement process for vehicle fleets through digitization and automation. We strive to improve each step along the claims handling process. Our ambition is to foster innovation and thereby provide better service to fleet customers.
Driving efficiency
We have carefully evaluated each step of the processes, identified improvement opportunities together, and successfully implemented them, resulting in time and resource savings. Moving forward, our aim is continuous improvement, made achievable by our flexible claims system.